Clicks are recorded server-side at the short-link redirect, the moment someone clicks your link. The tracking script on your pages is not involved in counting clicks — it only links a click to a later conversion. If clicks record but conversions don’t, see Conversions aren’t being attributed.
Quick checks
1
Confirm you're sharing a contentgrove short link
The click is only recorded if visitors go through your contentgrove short link (like
grve.to/free-course or your custom domain), not the raw destination URL. If you pasted the plain link into your video, no click is recorded.2
Check the link is active
A paused or deleted link sends visitors to a “link not found” page and records nothing. Confirm the link is still active on the All links page.
3
Check your subscription
Tracking runs only while your subscription is active. Confirm in Settings → Billing.
4
Rule out test-click filtering
Clicks made immediately after creating a link may be filtered as bot traffic, and known bots are always excluded. If you’re testing your own link, wait a moment before clicking, and check that your analytics date range covers when you clicked.