> ## Documentation Index
> Fetch the complete documentation index at: https://help.contentgrove.io/llms.txt
> Use this file to discover all available pages before exploring further.

# A video isn't showing up

> Why a video might be missing from contentgrove or showing incomplete metrics, including YouTube's sync delay, and how to refresh your data.

If a video is missing or its numbers look off, it's usually a sync or reporting-delay issue rather than a tracking problem.

## A video is missing

<Steps>
  <Step title="Refresh your videos">
    In the [Create links](/links/create-links#bulk-actions) tab, run **Refresh video descriptions** to re-sync titles, thumbnails, and metadata from YouTube. New uploads appear after a sync.
  </Step>

  <Step title="Confirm the channel">
    Make sure the video belongs to the YouTube channel you connected. If you manage several channels, the video may be on a different one. See [Connect your YouTube account](/getting-started/connect-youtube).
  </Step>

  <Step title="Check the video's status">
    Private or deleted videos behave differently from public ones. A deleted video may still appear with historical data but won't gain new metrics.
  </Step>
</Steps>

## Metrics look low or incomplete

YouTube's reporting pipeline can lag by up to **72 hours**. Views, watch time, subscribers, and anything derived from them for the most recent few days may be incomplete and rise later as YouTube finalizes its data.

<Note>
  Clicks, conversions, and revenue come from contentgrove's own tracking and are not affected by YouTube's delay. If those look wrong, see [Tracking isn't recording clicks](/troubleshooting/tracking-not-recording).
</Note>

## Still missing?

If a public video on the connected channel still doesn't appear after a refresh, contact [support@contentgrove.io](mailto:support@contentgrove.io) with the video URL.