> ## Documentation Index
> Fetch the complete documentation index at: https://help.contentgrove.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking isn't recording clicks

> Why clicks may not appear in contentgrove analytics. Clicks are recorded at the short-link redirect, so most fixes come down to the link, not the script.

If clicks aren't appearing in your analytics, the cause is usually the link itself or where you're looking — not the tracking script.

<Note>
  Clicks are recorded server-side at the short-link redirect, the moment someone clicks your link. The tracking script on your pages is **not** involved in counting clicks — it only links a click to a later conversion. If clicks record but conversions don't, see [Conversions aren't being attributed](/troubleshooting/conversions-not-attributed).
</Note>

## Quick checks

<Steps>
  <Step title="Confirm you're sharing a contentgrove short link">
    The click is only recorded if visitors go through your contentgrove short link (like `grve.to/free-course` or your custom domain), not the raw destination URL. If you pasted the plain link into your video, no click is recorded.
  </Step>

  <Step title="Check the link is active">
    A paused or deleted link sends visitors to a "link not found" page and records nothing. Confirm the link is still active on the [All links](/links/all-links) page.
  </Step>

  <Step title="Check your subscription">
    Tracking runs only while your subscription is active. Confirm in [Settings → Billing](/account/billing-and-plans).
  </Step>

  <Step title="Rule out test-click filtering">
    Clicks made immediately after creating a link may be filtered as bot traffic, and known bots are always excluded. If you're testing your own link, wait a moment before clicking, and check that your analytics date range covers when you clicked.
  </Step>
</Steps>

## Still not working?

Test in an incognito window to rule out cached state, then contact [support@contentgrove.io](mailto:support@contentgrove.io) with the short link you're testing.