> ## Documentation Index
> Fetch the complete documentation index at: https://help.contentgrove.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact contentgrove support

> How to reach contentgrove support: send a message from the in-app help widget, or email support@contentgrove.io, and what to include so we can help fast.

Need a hand? There are two ways to reach us — the in-app help widget is the fastest, and email works for everything else.

## Message us in the app

When you're signed in to contentgrove, the quickest way to reach us is the help widget.

<Steps>
  <Step title="Open the help widget">
    Click the help icon in the bottom-right corner of the app.
  </Step>

  <Step title="Start a message">
    Choose to send us a message or ask a question.
  </Step>

  <Step title="Send it">
    Describe what's going on and send. Replies come to your email, so you don't have to keep the app open.
  </Step>
</Steps>

<Tip>
  Sending from inside the app is best because you're already signed in — we can see which account you're writing from, so there's less back-and-forth.
</Tip>

## Email us

You can also reach us any time at [support@contentgrove.io](mailto:support@contentgrove.io). To help us answer on the first reply, send from the email address on your account and include:

* Your **workspace name**.
* The **link, video, or URL** involved, if it's about something specific.
* A short description of what you expected and what happened instead.

## When to expect a reply

We read every message and reply by email, usually within one business day. More involved issues can take a little longer, and we'll keep you posted while we look into it.

## Check these first

Many questions have a quick answer in the docs. If something isn't working, these pages often solve it faster than waiting on a reply:

<Columns cols={3}>
  <Card title="Tracking isn't recording" icon="signal" href="/troubleshooting/tracking-not-recording">
    Clicks or page views not showing up.
  </Card>

  <Card title="A video isn't showing" icon="video" href="/troubleshooting/video-not-showing">
    A video is missing or its numbers look off.
  </Card>

  <Card title="Conversions not attributed" icon="circle-check" href="/troubleshooting/conversions-not-attributed">
    Conversions aren't tied back to your videos.
  </Card>
</Columns>